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CHALLENGE Heidi Kozart, the executive overseeing the Medical Group analytics team, was beyond frustrated by the results of The Annual Advisory Board Survey she had received. MGA’s employee satisfaction numbers had significantly declined from their results just 2 years prior. Heidi was at a loss. She knew it was critical to making changes but everything they had […]

CHALLENGE    One key concern she had was the increased level of accountability required to effectively manage the projects and meet deadlines. She trusted the teams to get the job done on time but hoped to eliminate any finger-pointing or excuses. Sally Jo was not optimistic about hiring another consultant, so she was relieved when